Shipping Policy

At Kitchyzen, we aim to deliver your order quickly, safely, and reliably. Below you’ll find details about our shipping process and delivery times.

Order Processing

All orders are processed within 1–2 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During high-demand periods or promotional events, processing times may take slightly longer. If there is a significant delay, we will notify you via email.

Delivery Time

Estimated delivery times depend on your location.

United Arab Emirates

• Standard Delivery: 2–5 business days

Please note that delivery times are estimates and may vary depending on courier operations, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location.

Occasionally, we may offer free shipping promotions for orders over AED 200, which will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information (if available). This allows you to monitor the progress of your delivery.

Incorrect Shipping Information

Please ensure your shipping details are correct before completing your order.

Kitchyzen is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at:

info@kitchyzen.com

Lost or Delayed Packages

If your order appears to be delayed or lost in transit, please contact our support team and we will assist you in investigating the issue with the courier.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide photos of the product and packaging so we can resolve the issue quickly.

International Shipping

At this time, Kitchyzen primarily ships within the United Arab Emirates.

If international shipping becomes available, this policy will be updated accordingly.

Contact Us

If you have any questions about shipping or delivery, our support team will be happy to assist you.

Email: info@kitchyzen.com

We appreciate your trust in Kitchyzen and are committed to making your shopping experience smooth and reliable.