Refund policy

Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it
• Be in its original packaging
• Include all accessories, manuals, and components

Items that are damaged due to misuse, improper handling, or normal wear may not be eligible for return.

To initiate a return, please contact us at:

info@kitchyzen.com

Please include your order number and reason for return so we can assist you quickly.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned once opened, including:

• Used kitchen tools
• Items that come into direct contact with food after use
• Products damaged due to misuse

Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Provide:

• Your order number
• Photos of the product and packaging

We will review the issue and arrange a replacement or refund where appropriate.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, your refund will be processed to your original payment method.

Refund processing times may vary depending on your payment provider but typically take 5–10 business days.

Shipping fees (if applicable) are non-refundable unless the return is due to an error on our side.

Return Shipping

Customers are responsible for return shipping costs unless the item is:

• Defective
• Damaged during delivery
• Incorrect

Exchanges

If you wish to exchange an item, please contact us and we will guide you through the process depending on product availability.

Order Cancellations

Orders can only be cancelled before they are shipped. Once an order has been processed and dispatched, it cannot be cancelled but may be returned according to this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact our support team:

Email: info@kitchyzen.com

We are committed to making your experience with Kitchyzen simple, reliable, and enjoyable.